Instant Replacement

We know how important it is to have 100% uptime in corporate environments. We have worked hard to build industrial strength reliable “carrier grade” equipment. Our systems have a 99.99% uptime.

We are also realistic and understand that sometimes things still go wrong and equipment does fail. We, therefore, offer the Barracuda Instant Replacement Service.


With the Instant Replacement Service, we provide next business day shipping of replacement hardware. If your Barracuda Networks product fails, we will ship you a replacement unit within 1 business day so that you can get back up and running. We will bill you pending return of the failed unit, but once the unit is received, you will be fully credited.

In addition, the Instant Replacement Service includes:

Enhanced Support which provides phone and email support 24x7.
Data migration service for Barracuda Spam & Virus Firewalls. Barracuda Networks will assist movement of data and configuration from the old product to the new product if the old data is accessible.
Hard Disk replacement on Barracuda Networks models that have swappable raid drives. Barracuda Networks will ship via standard shipping a hard disk replacement. Customer must return the failed hard disk to Barracuda Networks.

This service is designed for corporate environments that cannot afford downtime.

Instant Replacement FAQ

Energise Updates

Barracuda Energize Updates provide your Barracuda Networks appliance with protection from the latest Internet threats. Our team at Barracuda Central continuously monitors the Internet for new trends in network security threats and develops strategies to mitigate those threats. Depending on the appliance, Energize Updates deliver the appropriate definitions for spam, virus, content categories, spyware filter, intrusion prevention, IM protocols, policies, security updates, attacks and document formats. Updates are delivered on an hourly basis to ensure you always have the latest definitions and the most comprehensive protection.

Barracuda Central Delivers Energize Updates to All Barracuda Networks Products Hourly

Barracuda Energize Updates subscriptions must be purchased with any Barracuda Networks appliance to provide complete protection from the latest Internet threats. Energize Updates subscriptions also provide:

Basic Support which includes email support 24x7 and phone support between the hours of 9 am and 5 pm Monday through Friday in the USA (Pacific time zone), Japan time zone, China time zone, and United Kingdom time zone. Note that Barracuda Technical Support will take and respond to support calls 24x7 from Basic Support customers when we are not servicing other customers.
Firmware Maintenance which includes new firmware updates with feature enhancements and bug fixes as they are made available.
Security Updates to patch or repair any security vulnerabilities.
Optional participation in the Barracuda Early Release Firmware program.